Here is a recent study that shows empathy as an important factor in the ability of a doctor to help their patients.
"A final study led by Department of Family Medicine (DFM) Associate Professors David Rakel, MD, and Bruce Barrett, MD, PhD, has shown that physician empathy really does help patients fight the common cold."
http://www.fammed.wisc.edu/our-department/newsletter/summer-2011/physician-empathy-helps-patients-overcome-colds-faster
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